Some products have limited warranty. Should this item fail during the warranty period, Stellen will repair the damage or replace the unit, if eligible. This warranty applies only to manufacturing defects. Damage caused by misuse, physical trauma, or excessive wear and tear above the normal and reasonable capacity of the unit's design and purpose - such as constant use in manufacturing / assembly line environments - will not be covered. Consumable items such as heating wire, drill and bits, saw blades or any other item that is "self consumed" as a result of normal use are excluded from the warranty policy.
To receive warranty service, the unit must be returned to Stellen appointed service center. The user is responsible for shipping cost and Stellen is responsible for return shipping cost of the repaired/replaced product. All returns must include a copy of the original purchase receipt as well as a completed RMA form. Take note of the instructions related to safely packaging the product you wish to return.
To register a product for Stellen warranty, visit www.stellenDOER.com/support.
You will need to register your product with us if you have purchased from an official third party Stellen retailer.
Stellen ONE(1)Grip 的訂單享有 年保固，DOER 工具棚、Stellen 工具、Creative Marker Tools 享有 1 年保固。 所有其他產品，例如 電池、備件和配件享有 6 個月的保固期。 要獲得保固資格，您必須有購買證明。
保證自購買之日起生效（或交貨日期較晚）。 如果在保固期內維修或更換產品，保固期不再重新開始。
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You must provide proof of delivery/purchase before any work can be carried out on the product. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
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All work will be carried out by Stellen or its authorized agents.
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Any parts which are replaced will become the property of Stellen.
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The repair or replacement of your product is under guarantee and will not extend the period of guarantee.
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The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer. What's not co Stellen does not guarantee the repair or replacement of a product as a result of:
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Normal wear and tear (e.g. blades, bids, batteries).
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Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
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Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
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Use of the product for anything other than the normal domestic household purposes.
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Use of parts and accessories which are not Stellen genuine components.
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Faulty installation (except where installed by Stellen).
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Repairs or alterations carried out by parties other than Stellen or its authorized agents.
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Normal wear and tear (e.g. blades, bids, batteries).
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Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
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Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
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Use of the product for anything other than the normal domestic household purposes.
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Use of parts and accessories which are not Stellen genuine components.
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Faulty installation (except where installed by Stellen).
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Repairs or alterations carried out by parties other than Stellen or its authorized agents.
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Purchasing your product from an unofficial third party (i.e. not from Stellen or an official Stellen retailer).
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If you are in doubt as to what is covered by your guarantee, please contact us.
如果您的產品在保固期內且出現故障，請執行以下操作：
- 請聯繫 Stellen 客服，他們將與您一起進行故障排除以確定故障。
- 如果您的故障可以自行更換部件來解決，我們將免費發送給您。
- 故障排除後，如果判斷您的產品需要更換，我們將安排您的故障產品檢查，並免費提供更換產品。