Some products have limited warranty. Should this item fail during the warranty period, Stellen will repair the damage or replace the unit, if eligible. This warranty applies only to manufacturing defects. Damage caused by misuse, physical trauma, or excessive wear and tear above the normal and reasonable capacity of the unit's design and purpose - such as constant use in manufacturing / assembly line environments - will not be covered. Consumable items such as heating wire, drill and bits, saw blades or any other item that is "self consumed" as a result of normal use are excluded from the warranty policy.
To receive warranty service, the unit must be returned to Stellen appointed service center. The user is responsible for shipping cost and Stellen is responsible for return shipping cost of the repaired/replaced product. All returns must include a copy of the original purchase receipt as well as a completed RMA form. Take note of the instructions related to safely packaging the product you wish to return.
To register a product for Stellen warranty, visit www.stellenDOER.com/support.
You will need to register your product with us if you have purchased from an official third party Stellen retailer.
Stellen社のONE（1）Gripは3年間の保証が適用され、DOER の工具収納バッグ、Stellenの工具 、Creative Marker の工具には、2年間の保証が適用されます。他のすべての製品（例：バッテリー、スペア、アクセサリーは6か月の保証が付いています。保証の対象となるには、購入の証明が必要です。
保証は購入日（またはそれ以降の場合は配達日）に有効になります。保証期間中に製品が修理または交換された場合、保証期間は再開されません。
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You must provide proof of delivery/purchase before any work can be carried out on the product. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
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All work will be carried out by Stellen or its authorized agents.
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Any parts which are replaced will become the property of Stellen.
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The repair or replacement of your product is under guarantee and will not extend the period of guarantee.
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The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer. What's not co Stellen does not guarantee the repair or replacement of a product as a result of:
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Normal wear and tear (e.g. blades, bids, batteries).
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Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
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Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
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Use of the product for anything other than the normal domestic household purposes.
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Use of parts and accessories which are not Stellen genuine components.
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Faulty installation (except where installed by Stellen).
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Repairs or alterations carried out by parties other than Stellen or its authorized agents.
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Normal wear and tear (e.g. blades, bids, batteries).
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Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual.
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Blockages - please refer to the operating manual for details of how to unblock your vacuum cleaner.
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Use of the product for anything other than the normal domestic household purposes.
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Use of parts and accessories which are not Stellen genuine components.
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Faulty installation (except where installed by Stellen).
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Repairs or alterations carried out by parties other than Stellen or its authorized agents.
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Purchasing your product from an unofficial third party (i.e. not from Stellen or an official Stellen retailer).
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If you are in doubt as to what is covered by your guarantee, please contact us.
- Contact Stellen Customer Support, who will go through troubleshooting with you to identify the fault.
- If your fault can be resolved by a replacement part, this will be sent to you free of charge.
- Following troubleshooting, if your product needs to be replaced, we will arrange collection of your faulty product for inspection, and delivery of a replacement product free of charge.